The Experts in Mediation, Advocacy & Dispute Resolution Services

decerno is a leading professional mediation practice.

Drawing on our wealth of expertise, we also specialise in Employment Advocacy, Dispute Resolution and Business Advisory Services.

Commercial & Civil Mediation

Employment Advocacy, Personal Grievances & Redundancy Matters

Business Advice & Contract Negotiation

Property & Lease Disputes

Specialist Workplace, Employment & HR Advisory

Commercial & Civil Mediation

Employment Advocacy, Personal Grievances & Redundancy Matters

Business Advice & Contract Negotiation

Property & Lease Disputes

Specialist Workplace, Employment & HR Advisory

Mediation

Leading Accredited Mediation Provider

decerno is an internationally accredited mediation provider with offices in New Zealand, Australia and Singapore. We act globally when required, with experience extending to cases as far afield as Indonesia, Fiji and the United Kingdom.

We offer mediation services across a broad range of areas, with niche expertise in commercial, contractual and employment matters. Regardless of case size or complexity, our team delivers a solution-focused approach centred around intentional urgency and efficiency.

Our mediators come from a diverse range of backgrounds bringing with them practical insight and real-world experience. They are fully accredited and insured, holding qualifications recognised across multiple jurisdictions including Professional Mediator (PRI Med) status with the Resolution Institute of Australia and New Zealand and AMDRAS accreditation ensuring the highest standards of professional practice.

Our pricing model is transparent and agreed at the start of every engagement.

Accredited & Trusted

Our entire mediation team hold recognised professional accreditations ensuring full insurance and multi-jurisdiction compliance.

Specialised Expertise

While we have experience across all mediation areas, our niche expertise is in commercial, contractual and employment matters.

International Reach

We have physical offices in New Zealand, Australia and Singapore. We regularly address issues including those crossing international borders.

Responsive & Transparent

Focused entirely on delivery, we are available to respond at speed 7 days a week, delivering timely solutions with clear upfront pricing.

Employment Relationships & Disputes

Employment Relationships including Personal Grievances, Restructures & More

decerno provides full-service advisory, mediation and advocacy support for both employers and employees, specialising in resolving workplace disputes and fostering positive employment relationships.

Our team regularly acts on personal grievances and Employment Relations Authority (ERA) matters, as well as broader HR concerns. We provide support and advocacy from the first conversation all the way through to mediation (both private and MBIE), ERA appearances and, where necessary, court-based litigation.

Our approach is based on early engagement and resolution. By addressing issues early, we help prevent unnecessary escalation and assist in achieving fair outcomes that maintain productive working relationships.

Our broad lens enables us to provide unparalleled support and service – as mediators who provide advocacy for both employees and employers, there is rarely a situation we have not been party to previously.

Employment Advocacy & Relationships

Our practitioners are experienced in removing the ‘feel’ from the ‘fact’. With empathy and experience, we focus on outcomes whilst supporting you personally and professionally.

Workplace, Employment & HR Concerns

We are experts in employment law processes and offer advice on appropriate actions. We assist in raising and negotiating grievances, and have the knowledge and experience needed to offer guidance on likely outcomes.

Business Advisory

Qualified Global Business Advice based on experience

As a multi-disciplinary practice, decerno offers comprehensive business advisory services focused on contracts, commercial disputes, property matters and strategic growth.

This work is delivered by a dedicated division who provide tailored solutions using real-world expertise. We help businesses traverse complex challenges, secure investment and expand into new markets navigating risk and red tape. We leverage our extensive global network to your advantage.

We offer transparent and fixed fee pricing on every engagement, ensuring confidence and trust from day one and avoiding ‘cost creep’ for our clients. Integrity and reputation is at the heart of everything we do.

Business & Contract Issues

With extensive legal expertise and a focus on pragmatic and time-efficient outcomes, our team are experts in navigating contractual and negotiation orientated matters. We keep you focused on the destination and guide you through decisions so you can gain traction fast.

Property & Lease Disputes

With specialist practitioners, including those with Senior Executive level experience in listed global property entities, we expertly assist in navigating and resolving property and lease-related matters. We also assist in site selection and due diligence.

Commercial & Civil Mediation

Mediation is the core of our business. When not being the mediator, we regularly act for and support clients in third-party mediation and litigation advisory. Our approach in every matter is one of facilitation and candid pragmatism.

“Extremely professional, attentive and pragmatic. Everything was clearly communicated and all parties felt supported.”

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Employment Mediation Client • New Zealand

“Professional, knowledgeable and extremely supportive. I couldn’t have been better represented.”

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Employment Advocacy Client • Christchurch

“In a field of small operators, what makes decerno stand out is its scale of knowledge and expertise – we got straight talk and into a mediation in less than two weeks.”

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Commercial Mediation Client • New Zealand

“Expertise and knowledge to deliver in all areas of mediation, arbitration and dispute resolution – a go to and growing leader in the region known for ethical practise.”

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Law Firm Client • Auckland

“The outcome significantly exceeded expectations – you’ll find nobody with more grit or integrity.”

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Employment Relationship Client • New Zealand

"If you are seeking clear concise answers, backed by expert knowledge and pure determination, decerno should be your first call."

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Business Advisory Client • Auckland

Professional Body Accreditations

Contact Us Today

At decerno, no matter is too big or too small. Whether you need professional mediation services urgently, you’re deep into your journey seeking a solution with expert guidance or you’re just starting to explore a new concept, we’re here to support you. Our dedicated, specialist divisions will guide you with clarity and confidence.

We believe in building trust from day one — that’s why we never charge for initial conversations. To find out more about mediation and find out if it’s the right route for you, get in touch with our team. Whether you need a sounding board, early-stage advice, or more advanced support, our team is here to listen and guide you.

Reach out to us today for impartial, qualified advice — no pressure, just support.

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